Shipping policy

Shipping Policy

This policy applies to goods ordered on maikinlife.com from Niels DE BRUIJN EI, trading as Maikin. For delivery questions, contact support@maikinlife.com or +33 7 66 00 16 73.

1. Where we deliver

We currently deliver only to eligible addresses in metropolitan France, including Corsica. Delivery to French overseas departments and territories and to other countries is not offered at launch.

The delivery options and any address-specific charges available for your address are shown at checkout before payment.

Delivery restrictions are disclosed at the beginning of the ordering process. The methods available for your address are shown before you place your order.

2. Preparing your order

Orders are prepared and dispatched within 3 business days after payment confirmation, unless a different handling period is clearly stated before purchase. Business days are Monday to Friday, excluding French public holidays.

The delivery commitment includes both order preparation and carrier transit. If a different schedule applies during a closure or holiday period, it is displayed before purchase and included in that commitment.

3. Delivery methods and charges

The delivery services and charges available for your order are displayed at checkout before you confirm payment. The amount depends on your destination, the selected service and the applicable order conditions. Any free-delivery threshold or promotion is shown with its conditions before purchase.

We use Sendcloud to help arrange shipping. Sendcloud is a shipping-management platform; the selected delivery service carries the parcel. Where tracking is available, we send the tracking information after dispatch.

4. Delivery dates

Before you confirm your order, we indicate the delivery date or delivery period applicable to your chosen method and destination. We deliver by that date or within that period.

Our delivery periods, including preparation and transit, are:

Metropolitan France, including Corsica: delivery no later than the end of the eighth business day after payment confirmation.

Any service-specific differences are displayed before purchase. If no delivery date or period has been agreed, delivery takes place without undue delay and no later than 30 days after the contract is concluded.

5. Delays or missing parcels

If a delay arises, we inform you. This does not extend an agreed deadline without your agreement or remove your legal rights.

If we fail to deliver on time, you may ask us in writing to deliver within an additional reasonable period. If we still do not deliver, you may terminate the contract. You may terminate immediately in the cases allowed by law, including where we refuse delivery or timely delivery was an essential condition disclosed before conclusion.

When you validly terminate for non-delivery, we reimburse all sums paid within 14 days of termination. A carrier investigation does not suspend these rights. We remain your contact for resolving a missing parcel.

6. Delivery details

Please provide an accurate and complete delivery address. If you notice an error, contact support@maikinlife.com promptly. We try to correct it before dispatch; changes may no longer be possible once the parcel has been handed to the carrier.

If failed delivery is caused by an incorrect address you supplied, we contact you to agree the next step. Any charge for a new dispatch is explained before you agree to it. We do not charge you for correcting a delivery failure caused by Maikin or its carrier.

7. Damaged parcels and transit risk

The risk of loss or damage remains with Maikin until you or your designated recipient physically receives the goods. If you independently appoint a carrier that we have not offered, the statutory exception applies from handover to that carrier.

Where reasonably possible, report visible parcel damage to the carrier and take photos of the parcel and affected goods. Contact support@maikinlife.com with your order details so we can arrange the appropriate solution under your rights.

Not making carrier reservations, not refusing a parcel, or not reporting damage immediately does not by itself remove your rights against Maikin. Photos can help us investigate but are not an absolute condition for a remedy.

8. Uncollected parcels

If a parcel is returned because it was not collected or because you supplied incorrect delivery details, we contact you. Reshipment may be charged at its disclosed cost where you choose it and the failure was not caused by Maikin or the carrier. We do not charge an automatic penalty.

Simply not collecting a parcel does not by itself constitute an unambiguous withdrawal declaration. If you notify us of statutory withdrawal, the withdrawal rules apply.

9. Returns and refunds

For change-of-mind withdrawals and product problems, see our Return and Refund Policy and Terms of Sale. This Shipping Policy does not limit your statutory withdrawal or guarantee rights.