Refund policy

Return and refund policy

You have a statutory right of withdrawal for eligible distance purchases and statutory guarantee rights, as explained below.

1. Your statutory right of withdrawal

For consumer purchases made online, you may withdraw without giving a reason within 14 days after you, or a person you designate other than the carrier, take physical possession of the goods. For goods ordered together but delivered separately, the period runs from receipt of the last item. The receipt day is not counted. If the deadline falls on a Saturday, Sunday or public/non-working holiday, it extends to the next working day.

Notify us before that deadline by emailing support@maikinlife.com, posting an unambiguous statement to Niels DE BRUIJN EI — Maikin, 183 Allée des Cigales, 06600 Antibes, France, or using our online withdrawal feature: https://maikinlife.com/pages/droit-de-retractation. The model form below is optional. An order number or other evidence allowing us to identify your purchase is helpful.

When you use the online feature, we will send an acknowledgement on a durable medium, such as email, without undue delay, including the content of your declaration and the date and time it was submitted. Withdrawal does not require our prior approval. Contacting us for return instructions does not postpone or shorten your deadline.

2. Returning the goods

Send the goods back without undue delay and no later than 14 days after notifying us of your withdrawal. Return address: Niels DE BRUIJN EI — Maikin, 183 Allée des Cigales, 06600 Antibes, France. Keep evidence of sending.

You bear the direct return-postage cost for a change-of-mind return, unless we agree otherwise. We bear the necessary return costs where the return results from a non-conforming, defective or incorrectly supplied product under your statutory rights.

Please return the goods complete and protect them appropriately during transport. Original packaging is helpful but is not a condition of statutory withdrawal. You may inspect the goods as necessary to establish their nature, characteristics and functioning. You are responsible only for diminished value caused by handling beyond that inspection, within the limits of the law. Opening packaging or reasonably inspecting a product does not automatically remove your right to withdraw.

3. Statutory withdrawal refunds

We reimburse payments due for your withdrawal without undue delay and within 14 days after you notify us. We may withhold reimbursement until we receive the returned goods or you provide evidence of having sent them back, whichever happens first. This deferral does not apply where we offer to collect the goods ourselves.

For withdrawal from the whole order, we refund the goods and the cost of the least expensive standard outward delivery option we offered. We do not refund the extra cost of a more expensive delivery method you chose.

For withdrawal covering only part of an order, we refund the returned goods and any separable outward delivery charge attributable solely to those goods. Delivery charges that would have been the same for the goods you keep are not refunded.

We use the original payment method unless you expressly agree to another method without fees. Refunds are not conditional on a discretionary approval process. Your bank or payment provider may take additional time to display a reimbursement after it has been issued.

4. Exceptions and product problems

The statutory exceptions are only those allowed by law, including genuinely personalised goods and goods made to your specifications. Any applicable exception will be disclosed before you order. Ordinary stationery is not excluded merely because its packaging is opened, and sale items retain statutory withdrawal and guarantee rights.

If goods arrive damaged, defective or incorrect, contact support@maikinlife.com. Your order details and photos, where useful and reasonably available, help us investigate. Failure to contact us immediately or provide photos does not by itself remove your statutory rights. Legal guarantees apply independently of the withdrawal period; see the Legal Guarantees section of our Terms of Sale.

5. Exchanges

For a different item, return the original item under the applicable rules and place a new order. This process does not affect your statutory right to replacement where goods are non-conforming.